Feedback - game day experience for home games

CrazyMatt

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I've got a suggestion, please drop that war cry thing they've been doing before games, it's very forced and cringy, it won't catch on.
 

Gards

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I wasn't at the GC game. Have they lowered the volume on the PA yet?
Nope, as loud as ever, I almost had to walk away from the fence on the hill

And $6 for a coffee, is it laced with whiskey???? That's ridiculous pricing

Getting ripped of by the team on the field and the club wants that sorta money for food and beverage? wow
 

Matty C of the Shire

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Ladies and gentlemen,
Haven't had chance to get back faster, however here is some of the answers in red from feedback that was given. It is still a work in progress however keep it coming in.

1. Prior to game, beer service at club is slow. some staff looked to be out of sorts. – Will pass onto Leagues Club

2. PA issue - Its quite loud and higher pitched noise from speakers. Might need to check on ground. – OK. Will do

3. food service - was slow prior to game, and average during the game. Ie: running out of condements. catering in the SW were not impressive. Prices are all over the shop. – Will pass onto caterers

4. Parking - still an issue, they are understand there isnt any however some can not use public transport as they are elderly or disabled. – there are disabled spots in the leagues club that are available for use

5. Development area - though they saw kids in it. Just worried if it was locked off. – ok. Will pass on

6. Advertising during game - Avoid it as possible. only when there is breaks in play, not when penalites or replays of tries are happening. – we are looking at this. We do have responsibilities towards our sponsors, but understand that these ads need to be limited.

7. Cronulla Pie Shop Pies - GOOD! – I reckon!!!

8. Whats happening with the calls of 19 mins and 67 mins of Sharkies and Players surname being called out. – we are working up to this… still a work in progress

9. TVs underneath Peter Burns Stand had them showing soccer not the game. – I will pass onto the Leagues Club

10. A comment from a member of SF '
"I was killing time before the game and went up to one of the membership tents out the front of the ground. I did let the que die down though it was never so big as to be uninviting.
Told them I was existing member and wanted to sign up again and a few scribbles on a page and my payment, was all done in about 2 minutes, quicker than me stuffing around on the website, so was really easy.
Said I could pick it up next game or have it mailed out and I asked for it to be mailed. Was positive experience but just hope they got enough details from me and that they mail to the correct address and doesn't take too long so will have to wait and see on that element.
I also thought the letter from Lyall asking members to renew was a nice touch " – Good to hear, will pass onto Membership

11. Bar lines before and during game drink line have bee long. a suggestion is to have an express line for members or even have drinks pre ordered for pick up. – this is currently being investigated
12. Discounts for members on Game day merch, drink and so on. Cheaper for family coming to game. – COLOR="#FFA07A"] I will pass this onto Membership [/COLOR]
13. Do like the post game bring members only. – not sure what you mean here
14. TAB van - is it coming back? – It was not very successful last year, however I believe the commercial team is looking at this
15. like the idea for kiss cam, however like to see the cam venture around the area, not just on ET. – we are looking at doing this, however the on field camera is a cable camera, so does not allow for a great amount of movement around the Stadium
16. Not to many adds in the game, maybe at half times or breaks in play. – we are looking to address this
17. Toilets under Peter burn stand have been a mess before game. Toilets Not working in NE corner of stadium. – will give notify venue operations
18. Bang for Buck with Coffee vendors - for same price they are getting less coffee this yr – will forward through to caterers.
 

Matty C of the Shire

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Nope, as loud as ever, I almost had to walk away from the fence on the hill

And $6 for a coffee, is it laced with whiskey???? That's ridiculous pricing

Getting ripped of by the team on the field and the club wants that sorta money for food and beverage? wow
Prices being chased up
 

Matty C of the Shire

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Hi Matty,

can you please get an answer as to why the prices are different on game day as to a normal day?

On Saturday night after the game I went and got a schnitty with chips and salad + gravy, it was $17.50.

Yesterday I was at the club and got it again and it was $14.90. Both times I swiped my members card.

I also got a coffee on Saturday night which was $6, and yesterday it was $4.50. again, swiped my card.

They should not be price hiking members when we are getting flooged and still taking the time to go and eat the food after the game.

Will chase up on this one. Thanks
 

sharkyboy

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Kinda sounds like the football team.

No ones fault just pass it along to someone else to deal with.
 

Matty C of the Shire

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Kinda sounds like the football team.

No ones fault just pass it along to someone else to deal with.
Mate I'm just helping with the passage of information between us and the club. I do know a lot of the feedback they are receiving from us, the other forums and FB groups are being actioned.
 

Milkshark

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I don't like the score at the end of the games.

Can you please ask the club if they could please fix that?
 

fitz

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I don't like the score at the end of the games.

Can you please ask the club if they could please fix that?

Yup.

Can't really add much more to that - that's the game day experience trump card... a win.

Said exactly the same thing to Lyall and the woman from the NRL at the end of game one.

To his credit, Lyall shook his head and agreed. He's putting in the hard yards - it's a pity it appears the Football side of things aren't doing the same.

I do hope we're keeping some powder dry just in case we start winning again.
 
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Yup.

Can't really add much more to that - that's the game day experience trump card... a win.

Said exactly the same thing to Lyall and the woman from the NRL at the end of game one.

To his credit, Lyall shook his head and agreed. He's putting in the hard yards - it's a pity it appears the Football side of things aren't doing the same.

I do hope we're keeping some powder dry just in case we start winning again.

Yep complaints about not enough sauce on a hot dog or what sport is on the tv screens go out the window if we win. Negativity breeds negativity.
 
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